How it works
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Logging in
Visitors don't have to be logged in to browse our stock, but you need to
log in to place an order.
If you are already a customer but can’t remember your login details, you
can try to have the details sent out again.
If you are a new customer, you are of course welcome to set
up a new customer account.
Customer account
As a logged in customer you can manage
your customer details directly on the website.
On the page where you manage your customer details you can also change your
password and choose how many items per page you want the database
searches to show. If you have a slow Internet connection it might be a good
idea to reduce the value, as the many thumbnails take time to load. The default
value is 100 items per page.
Ordering
There are two search forms on the website: “Search stamps” and
“Search utensils”. Both can be reached via the menu on the left.
On the form ”Order stamps” you find various fields for finding
just the item or topic you are looking for – you can for example search for
year, continent, catalogue number and type of item (official stamps, railway
stamps, etc.). There is also a field for free text searches, where you can
enter a few keywords describing the items you look for - words in the description*
or keywords describing the topic.
*) Please note: items from the Nordic countries
are currently described in Swedish, philatelic items from other countries
are described in English.
Topics are entered with both Swedish and English keywords
though.
Please make the search as specific as possible, by using several of the search
fields. It's not particularly efficient to enter e.g. “Sweden”
or “Germany” for Country without entering any other keywords,
since it would return many thousand matches.
When you click the button “Search in database”, the matching
posts are returned as a table, with e.g. a thumbnail image of the item when
one exists, the number of copies in stock, the description of the item, plus
the price in SEK. To order the item, enter the desired quantity and click
on the cart icon
.
The item is then moved to the shopping cart, shown on the right of the browser
window.
Shopping cart/checkout
When you're ready to place your order you click on “My shopping cart”
in the menu on the left, or the link ”Check out” in the cart on
the right of the browser window.
On this page you can remove items from the cart, or change the desired quantity
before you actually place the order. Here you can also see any discounts.
The shopping cart remains in Mimir's system even when you log out, so you
can return some other time and continue browsing the stock at your own pace,
and place the order when you are ready. Enter your desired payment method
and delivery method, and click “Order!”. The information is sent
to us, and you get an e-mail receipt that we have received the order. You
will also have the opportunity to print out your order.
If you have requested to pay by card, you will eventually receive an e-mail
message with a link to a website where you can pay your order via a secure,
encrypted, connection.
Delivery
Your order will be processed as soon as possible. Known customers ordering
for small totals will have their purchase sent out against an invoice, otherwise
you will receive a pro forma invoice.
Payment can be made by card (no additional charges) or to one of Mimir's
bank accounts.
Opinions/comments
We are very interested to hear your opinion on our website and our business.
Please send us an e-mail, so we can improve
our service!